Terms & Conditions — A Complete Guide to Using the Nagavai Platform

1. Introduction & Applicability

These terms and conditions apply to the Nagavai platform (nagavai.vu) and all its services, games, and promotions. Nagavai is an internationally licensed online gaming platform operated for entertainment purposes.

By creating an account on Nagavai, accessing the platform, or playing any game, you are automatically considered to have agreed to these terms and conditions. It is therefore essential that you read this document in full before registering.

Nagavai reserves the right to change, amend, or update these terms and conditions at any time. Notice of significant changes will be sent to your registered email or posted on the platform. Continued use of the platform after such notice constitutes your acceptance of the updated terms.

2. Account Register

The following requirements must be met to open an account on Nagavai:

• You must provide your full legal name, date of birth, email address, and phone number accurately.
• Each individual may operate one account only. Creating multiple accounts from the same device or IP address is strictly prohibited.
• Your account password must be kept strictly confidential. You must not allow anyone else to access your account.
• Providing false information on your account gives Nagavai the right to close the account and forfeit the balance at any time.

If any information provided at registration changes, you must notify Nagavai Support immediately. Outdated details may cause delays in the withdrawal process.

3. Eligibility & Age Requirements

The following eligibility criteria apply to creating an account and playing games on Nagavai:

• Users must be 18 years of age or older. Accounts found to belong to minors upon verification will be permanently closed.
• It is your responsibility to ensure that online gaming is legal in your jurisdiction.
• Any individual subject to sanctions by a government or regulatory authority is not permitted to use Nagavai.

4. Deposit Rules

The following rules must be followed when making deposits on Nagavai:

• Deposits must be made using only the account holder's own payment method — whether mobile banking, bank card, or e-wallet.
• Deposits from third-party accounts are not accepted. Any such deposit identified will be returned and the account will be subject to investigation.
• The minimum deposit amount is subject to change as indicated on the platform.
• Deposit processing times may vary depending on the payment method used.

5. Bonus & Promotion Terms

All bonuses and promotions on Nagavai are offered subject to specific terms. Claiming a bonus is considered acceptance of the applicable terms and conditions.

• Wagering Requirement: Each bonus comes with specific wagering requirements. Winnings from a bonus cannot be withdrawn until those requirements are fulfilled.
• Duration: Every bonus has an expiry period. If wagering requirements are not met before the bonus expires, the bonus will be automatically cancelled.
• Single Bonus Policy: Generally, more than one bonus cannot be active at the same time.
• Prohibited Misuse: Any attempt to abuse the bonus system — such as creating multiple accounts or claiming bonuses using false information — will result in account termination.

Nagavai reserves the right to modify, suspend, or cancel any promotion or bonus offer at any time without prior notice.

6. Withdrawal Policy

The following conditions apply when withdrawing funds from Nagavai:

• You must complete the KYC (identity verification) process before making a withdrawal.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawing while an active bonus wagering requirement is in progress may result in the bonus being cancelled.
• Minimum withdrawal amounts and processing times may vary depending on the payment method.
• In the case of suspicious transactions, Nagavai may suspend the withdrawal and conduct an investigation.

7. Games & Fair Play Policy

All games on Nagavai use internationally certified Random Number Generator (RNG) technology. Every game outcome is entirely random and not predetermined.

• All games are audited and certified by independent third-party organizations.
• The RTP (Return to Player) rate for each game is set in accordance with the provider's guidelines.
• If a game session is cancelled due to a technical error, Nagavai will refund the bet amount to your account.
• In the event of a dispute over a game outcome, Nagavai's server logs shall serve as the definitive record.

8. Security & KYC Verification

Nagavai follows a KYC (Know Your Customer) process to prevent money laundering and ensure financial security. KYC is mandatory in the following cases:

• Before making your first withdrawal.
• When the total withdrawal amount exceeds the specified limit.
• Suspicious activity is detected on the account.

KYC typically requires a copy of your national ID or passport, along with proof of address. If you decline verification, your withdrawal will remain on hold.

9. Prohibited Activities

The following activities are strictly prohibited on the Nagavai platform. Involvement in any of them will result in immediate account closure:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or claiming bonuses through fraudulent means.
• Using third-party funds or payment methods.
• Attempting to hack or manipulate game software.
• Using automated bots or scripts to play games.
• Using the platform for money laundering or any illegal financial activity.
• Engaging in misconduct or harassment toward other users.

10. Responsible Gaming

Nagavai believes entertainment should be enjoyable — not a burden. That's why we give every player the tools to manage their own gaming habits.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Take automatic breaks after a set period of time.
• Loss Limit: Set a loss limit to make sure you stay within your budget.
• Cooling-Off Period: Take a temporary break ranging from 7 days to 6 months.
• Self-Exclusion: Temporarily or permanently close your account whenever needed.

Nagavai's support team is always available to assist with responsible gaming concerns. Visit our Responsible Gaming page to learn more.

11. Privacy & Data Protection

Nagavai treats the protection of your personal information as its highest priority. We never sell your data to third parties.

• All personal data is stored in encrypted form on secure servers.
• Your information is not shared with any third party except where required by law.
• Please read our full Privacy Policy for more details.

To view the full Privacy Policy Click Here।

12. Account Closure & Termination

Nagavai reserves the right to suspend or close an account in the following circumstances:

• A breach of these terms and conditions.
• If false information is provided or identity verification fails.
• Accounts that have been inactive for an extended period (typically 12 months).
• Upon a self-exclusion request.

Any verified balance will be returned prior to account closure — however, balances may be forfeited in cases of closure due to a violation.

You may also request account closure at any time by contacting our support team.

13. Changes to Terms

Nagavai reserves the right to update these terms and conditions at any time. For significant changes:

• Advance notice will be sent to the registered email address.
• A notification will be posted on the platform.
• If you do not agree to the updated terms, you will have the option to close your account.

Continued use of the platform after notice will be considered acceptance of the updated terms.