Privacy Policy — How Nagavai Collects and Protects Your Information

This Privacy Policy applies to the Nagavai (nagavai.vu) platform and all its services. We treat the protection of your personal data not merely as a legal obligation, but as an ethical responsibility.

By creating an account, browsing the website, or using the app on Nagavai, you are considered to have accepted this Privacy Policy. Please read it before using the platform.

This document has been written in Bengali for your convenience. However, in the event of any legal dispute, the English version shall be considered the definitive text.

Nagavai collects several categories of data. A detailed breakdown by category is provided below:

Nagavai never stores your password or full card number. Financial data is handled in accordance with PCI-DSS standards.

Nagavai collects your information in the following ways:

• Directly Provided Information: Information you provide directly when registering an account, completing KYC verification, or contacting support.
• Automatic Collection: Information collected automatically through device data, IP address, and cookies while using the platform.
• Transaction Information: Information received from payment processors during deposits and withdrawals.
• Third-Party Verification: Information received from verification agencies engaged in the KYC process.

Nagavai uses the data it collects for the following purposes:

• Account management and identity verification.
• Processing deposits, withdrawals, and other financial transactions.
• Fulfilling legal obligations — particularly anti-money laundering and KYC requirements.
• Managing customer support and account-related communications.
• Protecting platform security and preventing fraud.
• Responsible gaming monitoring and user protection.
• Service improvement and personalization of user experience.
• Informing you about relevant promotions and offers (subject to your consent).

Nagavai never transfers your data to third parties for marketing purposes. You can opt out of promotional communications at any time.

Nagavai may share your data with third parties only in the following limited circumstances and only to the extent necessary:

• Payment Processor: With authorized payment gateway providers to process transactions.
• KYC Verifier: With licensed companies engaged for identity verification purposes.
• Legal Obligations: Under a valid order from a court or regulatory authority.
• Technology Service Provider: With cloud storage and cybersecurity service providers — under strict confidentiality agreements.

Nagavai uses multiple layers of security to keep your data protected:

• SSL/TLS Encryption: All data transmitted to and from our servers is protected with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is protected with an additional layer of encryption.
• Access Controls: Only authorized personnel may access specific data, and all access is logged.
• Regular Audits: Independent security experts regularly review our systems.
• Firewall & Intrusion Detection: Advanced security software is active at the server level.

The Nagavai website and app use various types of cookies and tracking technologies. The types and purposes of cookies are outlined below:

• Essential Cookies: For maintaining active login sessions and core platform functionality. Disabling these cookies may prevent the platform from working properly.
• Functional Cookies: To remember your preferences, language selection, and personalized settings.
• Analytics Cookies: To understand how users interact with the platform — helping us improve our services.
• Security Cookies: For fraud detection and account security purposes.

You can manage cookies from your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Nagavai retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Transaction Information: A minimum of 5 years as required by law.
• KYC Documents: Up to 7 years as required by law.
• Cookie Data: Depending on cookie type, typically between 30 days and 1 year.
• Support Conversations: Up to 2 years after the issue has been resolved.

After the designated period, data is securely deleted or anonymized.

Under Nagavai's Privacy Policy, you have the following rights:

To exercise any of these rights, please contact the Nagavai support team. We will respond within 30 business days.

Nagavai strictly does not collect data from or provide services to anyone under 18. Age is verified at registration and may be periodically re-verified during account use.

Nagavai reserves the right to amend or update this Privacy Policy as needed. For any significant changes:

• Advance notice will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact the Nagavai data protection team:

We are always committed to resolving privacy-related concerns in a cooperative manner. If you have any questions or worries about the security of your information, please don't hesitate to reach out.